Privacy Policy

Last Updated: November 1, 2025

Retrica Technology Limited (“we”, “our”, “us”) values your privacy and is committed to safeguarding your personal data. This Privacy Policy describes how we collect, use, share, and protect your information when you interact with our website, platforms, products, and services. It also outlines your rights under applicable data protection laws, including the Nigeria Data Protection Act 2023 (NDPA), and where relevant, the General Data Protection Regulation (GDPR).

By visiting our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website.
• Customers and partners who use our products or services.
• Individuals who communicate with us through any channel (email, forms, social media, or customer support).
• Job applicants submitting personal data via our career portal.

This policy does not cover third-party websites, apps, or services that may be linked from our site.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

1. Identity Data: Full name, title, gender.
2. Contact Data: Email address, phone number, physical address, organization.
3. Professional Data: Job title, employer details, CV/resume information for applicants.
4. Financial Data: Payment details (processed securely via trusted providers).
5. Technical Data: IP address, browser type, operating system, device identifiers, geolocation, login data.
6. Usage Data: How you interact with our website, pages visited, time spent, and navigation patterns.
7. Communication Data: Records of correspondence, enquiries, and customer support interactions.

3. How We Collect Data

We collect personal data through:

• Direct interactions: When you complete forms, subscribe to newsletters, register for services, or contact us.
• Automated means: Through cookies, analytics tools, and server logs that track usage of our website.
• Third parties: From business partners, vendors, or publicly available sources where lawful.

4. Purpose of Processing Personal Data

We process personal data to:

• Deliver, operate, and improve our services.
• Respond to your enquiries and provide customer support.
• Personalize your user experience.
• Process transactions and billing.
• Send service updates, offers, and security notifications.
• Conduct audits, monitoring, and compliance checks.
• Meet legal and regulatory obligations under NDPA, GDPR, and other applicable laws.
• Detect, investigate, and prevent fraud, abuse, or security incidents.

We will only process your data for the purposes it was collected and, where necessary, will seek your consent before any additional processing.

5. Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds:

• Consent: When you voluntarily provide data for marketing, newsletters, or optional services.
• Contract: To deliver services you request or perform obligations under an agreement.
• Legal Obligation: To comply with statutory requirements (e.g., NDPA, tax laws).
• Legitimate Interest: For purposes such as improving services, ensuring IT security, and fraud prevention.

6. Data Sharing and Third Parties

We do not sell or rent personal data. However, we may share data with:

• Service Providers: Vendors providing IT hosting, payment processing, analytics, email delivery, or cloud services.
• Regulators or Law Enforcement: Where required by law, regulation, or court order.
• Business Transfers: In case of mergers, acquisitions, or restructuring.

All third parties are bound by contractual obligations to process data securely and in line with this Privacy Policy.

7. International Data Transfers

Where personal data is transferred outside Nigeria or your jurisdiction, we ensure safeguards such as:

• Standard Contractual Clauses (SCCs).
• Adequacy decisions where applicable.
• Data processing agreements requiring equivalent levels of protection.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Retention periods are defined by:

• Legal obligations (e.g., tax, compliance).
• Business needs (e.g., to provide services, resolve disputes).
• User preferences (e.g., deletion requests).

When no longer needed, data is securely deleted, anonymized, or archived.

9. Data Security

We adopt strong technical and organizational security measures, including:

• Encryption of data in transit and at rest.
• Firewalls, intrusion detection, and access controls.
• Role-based permissions and multi-factor authentication.
• Regular security testing, vulnerability assessments, and staff training.

While we take all reasonable steps, no system is completely secure. Users are also responsible for protecting login credentials.

10. Your Rights as a Data Subject

You have rights under the NDPA, and GDPR, including:

• Right of Access: Obtain a copy of your data.
• Right to Rectification: Correct incomplete or inaccurate data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data.
• Right to Restriction: Limit processing in certain cases.
• Right to Data Portability: Request data transfer in a machine-readable format.
• Right to Object: Object to marketing or processing based on legitimate interest.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at contact@retrica.ng . We will respond within the statutory timeline.

11. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Website functionality (session management, security).
• Performance analytics (Google Analytics or equivalent).
• Personalization (remembering preferences).
• Marketing and advertising.

You can adjust cookie preferences via your browser or our cookie consent manager.

12. Children’s Data

Our website and services are not intended for children under 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it immediately.

13. Your Responsibilities

By using our services, you are responsible for:

• Providing accurate and up-to-date information.
• Maintaining confidentiality of login credentials.
• Informing us promptly of any unauthorized use of your accounts.

14. Changes to this Privacy Policy

We may update this Policy to reflect changes in laws, technologies, or business practices. Updates will be posted on this page with a new “Last Updated” date. We encourage you to review this Policy periodically.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Officer (DPO):

Data Protection Officer (DPO)
contact@retrica.ng

If you are not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) or the relevant authority in your jurisdiction.